Cancellation and refunds

These details explain the subscription and payment terms published in our terms of service.

Cancel a subscription renewal

Sign in to the account used for the purchase, open Plans & billing, and choose Cancel renewal for the subscription. Review and confirm the cancellation. Cancelling renewal preserves Pro access through the paid period and stops future renewals for that subscription.

Deleting your KeepAClip account also cancels active KeepAClip web subscriptions and removes your KeepAClip application data. You do not need to delete your account to stop renewal.

Pending checkouts

You can cancel an unpaid pending checkout from Plans & billing. A new checkout can be started later.

Request a refund or report a billing issue

For refund requests, service failures, or billing disputes, contact contact@zettaura.com. Include your account email, payment or subscription reference, payment date, and the issue you experienced.

Refunds are subject to applicable rights and payment-provider rules. Cancelling renewal does not itself issue a refund. Card and bank details are handled by Razorpay; do not send those details or sign-in codes to support.

Digital delivery and shipping

KeepAClip is a digital media download service. There are no physical goods or shipping. Pro access is added to your account after your payment is confirmed. If a payment is still being confirmed, refresh Plans & billing; contact support if access does not appear after a successful payment.

Supported images and videos are saved to your own device. KeepAClip does not provide cloud media storage or backup. Source availability and the plan's download and data limits still apply.